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Information Regarding Lucky Draw / Lottery Scams

Hilton Worldwide is aware that a group based out of Macau SAR in China has been contacting members of the public in Asia to inform them that they have won a cash prize in a lucky draw held by the "Hilton Macau". The notified winners have been asked to deposit a percentage of the prize amount to cover tax, in a local bank account in order to be able to claim the full prize winnings.

While Hilton Hotels Corporation plans to operate properties in the Macau SAR in the future, at present the company does NOT operate any Hilton Family branded hotels in Macau. Hilton Hotels Corporation also confirms that it is NOT running, nor is it participating in any lucky draw competition of this nature in Macau (or anywhere else in Asia) and that the above mentioned group is misrepresenting the Hilton name.

Hilton Hotels advises anyone who receives such a call to protect themselves by verifying the origin of the notice of winnings and by contacting police authorities before taking action.

Hilton Hotels is working with police authorities in Asia to ensure its name is disassociated from this improper use.

If you are contacted in this regard, please advise us through email: fraud_alert@hilton.com.

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Employment Scams
Recently a number of unsolicited fraudulent emails have circulated offering employment at some of our hotels. The email addresses being used to send these fraudulent emails contain the "Hilton" name and appear as though they are coming from Hilton Hotels; however, they are not. These emails and email attachments contain numerous misspelled words and request sensitive personal information (i.e. social security number, passport number, etc.). Do not provide any sensitive personal information and do not fax or mail copies of your ID, passport, or social security number as requested within the email/attachments. If you receive such an email, please forward it to fraud_alert@hilton.com.

Information Regarding In-room Telephone Scams
Recent media reports have cautioned hotel guests to not provide their credit card information to callers to their guest room claiming to be hotel employees. If, during your stay at one of our hotels, you receive such a call from anyone purporting to be a hotel employee requesting credit card information, please do not provide it but instead contact Hotel Management to alert them to the call.

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Information Regarding Internet Scams
Protect yourself from scams on the Internet that imitate legitimate companies in order to obtain your personal information.

The names of a number of major companies have been used in such scams and a recent phishing attempt was made fraudulently using the Hilton HHonors name to request personal information. These scams, known as Spoof or Phishing attacks are not easy to spot, but do share certain characteristics. They may ask you to provide, update or confirm sensitive personal information. Here are some signs that should alert you to a possible spoof/phishing attack:
  • Sense of urgency - threats to close your account, fees charged, etc. if you don't respond immediately
  • Obvious spelling errors - used to bypass spam blockers
  • Requests for inappropriate data such as bank account number, ATM PIN number, Social Security number, etc.
IF YOU RECEIVE AN E-MAIL PURPORTEDLY FROM US, WITH ANY OF THE ABOVE SIGNS, YOU SHOULD NOT RESPOND OR CLICK ON ANY LINKS CONTAINED IN THE EMAIL. You may also want to forward it to the Federal Trade Commission at:spam@uce.gov or contact them at: https://www.ftccomplaintassistant.gov

Additional Information about Phishing may be obtained from the Federal Trade Commission at:
http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt127.shtm

Fraudulent Checks

Hilton has become aware of a scam involving fraudulent checks that appear to be issued from a Hilton bank account, purportedly representing a cash payout from the "United British Lotto" in Montreal, Canada. These checks are not valid negotiable instruments and will be rejected by Hilton's bank if presented for payment.

If you have recently received one of these checks, you may wish to contact the US Postal Service /Postal Inspectors at:

https://postalinspectors.uspis.gov/forms/mailfraudcomplaint.aspx

You may also wish to contact the FTC Fraud Awareness information site at:

http://www.ftc.gov/bcp/edu/microsites/idtheft/

To report suspicious emails or possible fraudulent activity, please contact us at

fraud_alert@hilton.com.