Because you already have the key to a great stay
Get the app
Conveniently access everything you need for your stay. Reserve rooms, check in, view and edit stay details, and download your Digital Key to head straight to your room on arrival.download on the app store android app on google play
Check In & Choose
Quickly confirm your stay and pick your own room with the swipe of a finger.
Take the Keys
Put yourself in control. Have a Digital Key sent to your phone for ease and convenience, or stop by the front desk on arrival for a plastic key.
Let Yourself In
Use your phone to open your door at over 400 hotels, with many more to come. With Digital Key, there's one less thing standing between you and your stay.
Your Digital Key opens any door you'd normally access with a regular key. This could include your room, elevators, side doors, the fitness center and even the parking garage. Open the app, and when you're within a few feet of a door, simply push the button to unlock. Of course, to use the Digital Key, you have to request access by opting in through the HHonors app first.
Once your room is ready on the day of your arrival, you'll receive a push notification to your smartphone that the key has been delivered. It will then be available in your HHonors app until you check out. Just make sure you've already used our digital check-in.
Of course! You're welcome to stop by the front desk at any time to pick up a regular plastic key to use with (or instead of) your Digital Key.
When you're within range of an equipped lock, a Bluetooth signal is sent between it and your smartphone. They communicate, and the door unlocks with the tap of a button. It's super secure, too.
Our technology is new, so bear with us. Right now, we can only have one Digital Key per room. If you have guests staying with you, they can access the room with a standard key.
Tap the "From the front desk" button on the stay card of your HHonors app to find this and other hotel-specific information.
If your smartphone is missing, let the front desk know so they can take steps to ensure your Digital Key cannot be used. Your room number is hidden after you've accessed it for the first time, so if someone else finds your smartphone, they won't be able to identify the room number associated with your key. That said, we always recommend that our guests password-protect their smartphones using their device's native security features.
Your Digital Key will arrive when your room is ready. If you need to arrive sooner, we'll do our best to accommodate you. Contact the front desk and they'll assist you further.
Great! We're happy to have you. Just let us know you're extending your stay and we'll send you an updated Digital Key for the additional days.
You must have iPhone 4S or later that is running iOS8 or later or Android 4.3 or later (Bluetooth Low Energy enabled phones only), have the ability to connect to the Internet and have the most recent version of the HHonors app downloaded.
Yes, but the device you use to check-in is the device you will use as your room key. So if you check-in on your iPad, you will need to use your iPad as your room key. If you would prefer to use your smart phone as your room key, be sure to use that device to check-in.
If you're having trouble using your Digital Key, please call 1-800-HHONORS for assistance. We're really sorry for the inconvenience.
*For Digital Keys: Most new digital key users will need to stop at the front desk upon arrival to activate their digital key. Must have iPhone 4s or newer running iOS 8 and higher or an Android phone running version 4.3 or higher with Bluetooth Low Energy enabled phones.
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