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FAQ's - Hilton HHonors™ Daily Grand promotion 2013

What is the name of the Hilton HHonors™ promotion for the second quarter of 2013?
'Daily Grand'

What is the promotion?
Registered HHonors members will receive 1,000 Bonus Points for each week night of their stay and 2,000 Bonus Points for each weekend night of their stay during the Promotion Period at participating hotels and resorts.  For the purpose of this offer a weekend night is defined as Friday, Saturday, or Sunday for all regions except for hotels within the Middle East and Africa where a weekend night is defined as Thursday, Friday, or Saturday.

What is the Promotion Period for the 'Daily Grand' promotion?
April 1 through June 30, 2013 ('Promotion Period')

What is an eligible stay?
An eligible stay is defined in the HHonors Terms & Conditions under Accrual of Points number 3. Click here to read more.

What is a 'weekend night'?
For the purpose of this offer, a 'weekend night' is defined as Friday, Saturday, or Sunday for all regions except for hotels within the Middle East and Africa where a weekend night is defined as Thursday, Friday, or Saturday.

What type of points will HHonors members be issued for this promotion?
HHonors members will have the opportunity to earn 1,000 HHonors Bonus Points for each week night and 2,000 Bonus Points for each weekend night of their eligible stay.  Standard HHonors program terms and conditions apply.  There is no limit to the total amount of Bonus Points that can be earned during the Promotional Period.

Can an HHonors member receive both 1,000 Bonus Points for each week night and 2,000 Bonus Points for each weekend night?
Yes. Guests will receive 1,000 Bonus Points for each week night of their stay and 2,000 Bonus Points for each weekend night.

Is there a limit to the number of Bonus Points earned?
No, there is no limit to the number of Bonus Points that can be earned during the Promotion Period.

Do I have to register for this promotion?
Yes. HHonors members must register for the promotion at HHonors.com/DailyGrand.

When I register for this promotion, can I use my user name and password to register?
Yes.  You can use either your Hilton HHonors™ number or user name when you log in and subsequently enter either your PIN or password, just like you do when you log on with your account to make a reservation.

I am not an HHonors member; can I participate in this promotion?
Yes. You can join the HHonors program for free, register for the promotion and immediately be eligible to participate. Simply visit HHonors.com/DailyGrand and follow the steps to join HHonors and register for the promotion simultaneously.  

What are the Terms and Conditions of the promotion?
To make sure everyone has the most up-to-date Terms and Conditions, we have posted them on the website HHonors.com/DailyGrand.

Which Hilton Worldwide brands are participating in the promotion?
All Hilton Worldwide brands and hotels that participate with the Hilton HHonors program are also participating in the promotion: Conrad Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Hilton Hotels & Resorts, Embassy Suites, DoubleTree by Hilton, Hilton Grand Vacations, Hilton Garden Inn, Homewood Suites by Hilton, Home2 Suites and Hampton.  

Are all rates eligible for this promotion?
No. A list of ineligible rates can be found here.  

What if I already have a reservation, is it eligible for the promotion?
Yes, as long as the member is registered for the promotion prior to check-out of the stay and the reservation is for an eligible rate then regardless of when a reservation was booked, any nights within the Promotion Period will receive the promotion bonus.

If I check-in before April 1, 2013 or check-out after June 30, 2013, do I still earn credit for that stay?
Registered HHonors members will receive the bonus only for completed nights of an eligible stay completed during the Promotion Period, regardless of a check-in date before the Promotion Period begins or a check-out date after the Promotion Period ends.

If I have two rooms at the same time with my family, do both of those rooms count toward my promotion bonus if I am paying for them both?
No. You will receive a maximum of 1,000 Bonus Points for each week night and 2,000 Bonus Points for each weekend night completed during the Promotion Period, regardless of the number of rooms in your reservation(s).

When will the Bonus Points post to my HHonors account?
Please allow 6-8 weeks from the completion of your stay for the Bonus Points to appear in your HHonors account.

Do Reward Stays count towards this promotion?
Members may earn Bonus Points for incidental charges at participating hotels within the Hilton Worldwide portfolio during a Reward Stay, provided such charges are deemed eligible folio charges, this does not apply to incidental charges for stays at Hampton, Home2 Suites or Homewood Suites.  For a complete explanation see Accrual of Points within the HHonors Terms & Conditions by clicking here.

What is the maximum number of points I can earn for an eligible stay?
Standard HHonors program Terms and Conditions apply.  However, there is no maximum number of Bonus Points that can be earned for eligible stays during the promotion.

Can I register for other promotions if I register for this promotion?
Yes, unless stated otherwise in the Terms and Conditions of other select promotions, a member can register for multiple promotions.

Whom may I contact if I have more questions?
If you have more questions about the Daily Grand promotion, please feel free to contact us at 1-800-HHONORS. Outside the United Stated and Canada, please dial + 800 44 45 86 67.