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Hilton HHonors™ Double Your HHonors promotion 2015 Frequently asked questions

What is the name of the Hilton HHonors™ promotion?
‘Double Your HHonors’

What is the promotion?
HHonors members can register to earn either Double Points or Double Miles for all eligible stays during the Promotion Period.

What is the Promotion Period for the ‘Double Your HHonors’ promotion?
1 March – 31 May, 2015 (‘Promotion Period’)

What is an eligible stay?
An eligible stay is defined in the HHonors Terms & Conditions under Accrual of Points number 3. Click here to read more

What does Double Points mean?
"Double Points" means you will receive a bonus equal to the number of Base Points earned during an eligible stay.

Do I have to change my MyWay™ Earnings Style Option in my HHonors account in order to receive Double Points for this promotion?
No. However, to maximize the number of points you can earn during the promotion, selecting HHonors Points & Points would be best.

What does Double Miles mean?
"Double Miles" means you will receive a bonus equal to the number of base miles earned during an eligible stay.

How many base miles do I earn?
For most travel partners this is one mile per eligible US dollar spent, some travel partners offer different mile amounts per eligible US dollar spent — see travel partners for details. Limited to up to 100 miles per stay at Home2 Suites by Hilton™.

Do I have to change my MyWay™ Earnings Style Option in my HHonors account in order to receive Double Miles for this promotion?
Yes. You must change your profile to Points & Miles in order to earn miles. You must also have a preferred airline selected in your HHonors profile. Double Miles are only available with participating airlines. Click here for a list of participating airlines.

How do I change my MyWay™ Earnings Style Option in my HHonors account in order to receive Double Miles for this promotion? 
To change your MyWay™ Earning Style Option:
1. Log into your HHonors account
2. On the left hand menu under My Profile, select 'Preferences'
3. On the Preferences screen verify your MyWay™ Earning Style is "Points & Miles"
4. If it is not showing "Points & Miles", you will need to update your selection. Please select the words "Change Earning Style"
5. Select the "Points & Miles" option
6. There may be a delay before any updated Earning style is displayed on the Preferences screen
7. Add a Double Dip® travel partner by completing the requested data
8. You will earn the Double Miles for the partner that is selected as "Preferred" upon checkout
9. Select "Save Preferences"

Will I still earn the Double Your HHonors promotion bonus if I select Double Miles but I do not have Points & Miles selected for my MyWay™ Earning Style Option?
No. If you do not have Points & Miles selected as your MyWay™ Earning Style Option you will not earn a bonus for the Double Your HHonors offer.

What is the maximum number of points I can earn?
Standard HHonors program Terms and Conditions apply.

How do HHonors members register for the promotion?
HHonors members can access our registration page by visting www.HHonors.com/Double

Do I have to register for this promotion?
Yes. HHonors members must register for the promotion at www.HHonors.com/Double

When I register for this promotion, can I use my user name and password to register?
Yes.  You can use either your Hilton HHonors™ number or user name when you log in and subsequently enter your password, just like you do when you log on with your account to make a reservation.

I am not an HHonors member; can I participate in this promotion?
Yes. You can join the HHonors program for free, register for the promotion and immediately be eligible to participate.  Simply visit www.HHonors.com/Double and follow the steps to join HHonors and register for the promotion simultaneously. 
After registering, be sure to log into your HHonors account and on the left-hand side select 'Preferences'. Update your MyWay™ Earning Style option to match the choice you made for the promotion.
If you selected Double Points - select Points & Points
If you selected Double Miles - select Points & Miles and enter your preferred travel partner information (please note, you must complete this step in order to earn Double Miles for this promotion).

What are the Terms and Conditions of the promotion?
The full Terms and Conditions can be found at www.HHonors.com/Double.

Which Hilton Worldwide brands are participating in the promotion?
All Hilton Worldwide brands are participating in the promotion: Canopy by Hilton, Conrad Hotels & Resorts, Curio Collection, DoubleTree by Hilton, Embassy Suites, Hampton, Hilton Grand Vacations, Hilton Garden Inn, Hilton Hotels & Resorts, Homewood Suites by Hilton, Home2 Suites and Waldorf Astoria Hotels & Resorts.  However, some hotels have chosen not to participate, you can view the list of non-participating hotels by visiting www.HHonors.com/Double.

Are all rates eligible for this promotion?
No. A list of ineligible rates can be found under the HHonors Terms and Conditions: Accrual of Points number 3. Click here to read more. 

What if I already have a reservation, is it eligible for the promotion?
Yes, as long as the member is registered for the promotion prior to check-out of the stay and the reservation is for an eligible stay then regardless of when a reservation was booked, any nights within the Promotion Period will receive the promotion bonus. Click here to read about eligible stays.  

If I check-in before 1 March, 2015 or check-out after 31 May, 2015, do I still earn credit for that stay?
Registered HHonors members will receive a bonus only for the nights of an eligible stay completed during the Promotion Period, regardless of a check-in date before the Promotion Period begins or a check-out date after the Promotion Period ends.

I registered for the wrong offer in the promotion, can I change it?
No. Unfortunately, due to our system functionality; your selection at the time of registering is final. Any changes made by our Customer Service center could be reversed back to your original selection. We ask that you choose carefully.

Will I receive Double Points or Double Miles for any stays within the Promotion Period that I completed PRIOR to registering for the promotion?
No. Only members registered at the time of check-out will receive either Double Points or Double Miles for eligible stays within the Promotion Period.

If I have two rooms at the same time with my family, do both of those rooms count toward my promotion bonus if I am paying for them both?
Yes. We can credit a maximum of 2 rooms.

When will the Bonus Points post to my HHonors account?
Please allow 6-8 weeks from the completion of your stay for the Bonus Points to appear in your HHonors account.

Do Reward Stays count towards this promotion?
Members who select "Double Points" may earn Double Points (not miles) for incidental charges at participating hotels within the Hilton Worldwide portfolio during a Reward Stay, provided such charges are deemed eligible folio charges, this does not apply to incidental charges for stays at Hampton, Home2 Suites or Homewood Suites.  For a complete explanation see Accrual of Points within the HHonors Terms & Conditions by clicking here.

Can I register for other promotions if I register for this promotion?
Yes, unless stated otherwise in the Terms and Conditions of other select promotions, a member can register for multiple promotions.

Whom may I contact if I have more questions?
If you have more questions about the Double Your HHonors promotion, please feel free to contact us at 800-548-8690. Outside the United Stated and Canada, please dial + 800 44 45 86 67.